Insights

Use Staff Training to Maximize the Patient Experience

Aug 28, 2020 11:09:31 AM / by Aspirion posted in Patient Experience, PAS Training

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Patient access teams are the face of your facility. These staff members must ask the right questions, gather accurate information, and establish trust with patients from all walks of life. If hospital staff cannot provide answers or proper assistance, patients become frustrated and confused. The key is informed, ...

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Filing Hospital Liens Can Enhance the Patient Experience

Dec 11, 2019 10:00:00 AM / by Aspirion posted in Liens, Patient Experience

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While hospitals have long pursued liens as a method of increasing cash collections, did you know that processing liens, when done thoughtfully, should improve your patient experience? When a patient has been a victim to another’s negligence, he or she does not commonly understand that the responsible party’s insurance ...

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